Professional computer repair and technology support without confusing hourly charges or unexpected fees. Most services are priced by the job, so you know what to expect before work begins.
We will evaluate your technology problem and explain the recommended solution before beginning billable work.
A complete maintenance and security service for computers that are slow, cluttered or overdue for professional care.
Flat-rate assistance for common computer, software, internet, email, printer and account problems.
For difficult or time-intensive problems that require deeper diagnosis, recovery tools or multiple repair procedures.
Advanced physical drive recovery performed by a specialized laboratory is quoted separately.
We prepare your new computer so it is secure, organized and ready for everyday use.
On-site service is included with qualifying repairs within our normal Jacksonville-area service territory.
Travel outside the normal service area may require an additional charge approved in advance.
Final pricing depends on the condition of the equipment and the work required. You will receive an estimate before service begins.
We listen to your concerns, inspect the equipment and determine the most practical path toward a solution.
We explain the recommended service and provide the price before beginning billable repair work.
We address the complete technology problem rather than watching the clock or billing in small time increments.
When ETH360 accepts a clearly defined repair, we stand behind our work. If we cannot resolve the agreed service issue, you will not be charged for repair labor.
The guarantee does not include the cost of parts, equipment, software licenses, subscriptions, third-party services, completed diagnostic testing, completed data-recovery work, or problems caused by failing equipment that requires replacement. Any exceptions will be explained before work begins.
ETH360 looks at the complete technology situation and helps you understand how to prevent the same problem from happening again.
You approve the cost before work begins instead of watching an hourly meter.
Technology is explained in clear language without making customers feel rushed or overwhelmed.
We address related security, backup and configuration issues rather than fixing only one visible symptom.
When repair is not economical, we will say so and help you understand the available alternatives.
Tell us what is happening with your computer, printer, internet, email or other technology. We will evaluate the problem and explain your options.
